Refund policy

GG’s Essence No-Return Policy

Refund Policy

All Sales Are Final Due to the handmade and personal nature of our beauty and skincare products, all sales are final. We do not accept returns, exchanges, or refunds.

No Returns on Personal Care Products For the health and safety of all our customers, we are unable to accept returns on soap, body butter, body oil, or fragrance products once they have been purchased.

Issues With Your Order? We truly care about your experience with GG's Essence. If you have any concerns or issues with your order, please don't hesitate to reach out to us at customerservice@ggsessence.com within 7 days of delivery. We will work with you personally to find the best resolution. Your satisfaction matters to us!

Allergy & Skin Sensitivity Disclaimer ⚠️ GG's Essence products are handmade with natural ingredients including nut-based oils (such as shea butter and castor oil). Please review all ingredient lists carefully before purchasing. We are not medical professionals and our products are not intended to diagnose, treat, cure, or prevent any skin condition or disease. If you have known nut allergies or sensitive skin, please consult a healthcare professional before use. By purchasing, you acknowledge that you have reviewed the ingredients and accept full responsibility for any reactions.

Questions? Contact us at customerservice@ggsessence.com — we're happy to help!